Helpful Information
I'm a full-time entrepreneur and mom to two amazing kids, plus a proud caretaker of three cats, five chickens, and two dogs. We run our family business together, bringing passion and expertise as dedicated vinyl collectors. Together, we work hard to provide a trustworthy, personal place to shop online.
We handle all customer service ourselves.
Outside our regular hours (evenings, weekends, and holidays), you may receive automated replies instead of a live response. These automated messages are designed to provide immediate assistance while we follow up personally during business hours.
Customer Service Hours:
Monday–Friday, 9:00 AM – 4:00 PM Eastern Time
Common Questions
Shipping and Packaging
Packaging
We ship items securely using protective mailers and packaging materials designed to help prevent damage during transit.
Shipping Delays
We understand how exciting it is to wait for a long-sought item. Once a package leaves our hands, the carrier controls delivery times, which may occasionally be delayed.
Wrong Item, Damaged, or Defective
Wrong Item? Email us with photos, your order number, and your contact information. We'll work quickly to make it right.
Damaged During Shipping? Please email photos of the packaging and the item within 48 hours of delivery. Include your order number and a brief description of the damage so we can assist you promptly.
Lost Orders and Delivery Issues
Lost in Transit: If tracking shows no movement for an extended period, contact us, and we'll help investigate the shipment.
Returned to Sender: If the carrier returns a package, contact us so we can arrange reshipment.
Address Accuracy: Please verify your shipping address before completing checkout. We ship to the address you provide during checkout. If you notice an error, contact us immediately, and we'll do our best to update the order before shipment.
Marked Delivered but Missing? First, check with household members, neighbors, mailrooms, and your local post office.
If you can't locate the package, please contact the carrier directly, as carriers maintain delivery records and GPS scan information.
We appreciate your trust, your support of our family business, and your passion for preserving and enjoying the music that continues to connect generations.